Statutory warranty

Basis

Swiss law applies to purchases from VarioTrade AG. The statutory warranty is governed by the Swiss Code of Obligations (Art. 197 et seq. CO) and by our General Terms and Conditions, sections 9 and 11.

This is a translation for your convenience. In case of discrepancies, the German version prevails.

What the statutory warranty covers

We warrant that, at the time of handover, the delivered goods have no defects that eliminate or substantially reduce their value or their fitness for the intended use, and that they have the warranted characteristics.

Duration

For private customers (purchase for personal or family use), the statutory warranty period is two years from delivery of the goods (Art. 210 CO).

For commercial customers, the statutory warranty is excluded in accordance with section 11 of the GTC. The manufacturer's warranty applies to the extent granted by the manufacturer.

Checking the goods and reporting defects

Please check the goods for completeness and defects upon receipt. Report obvious defects and transport damage to us immediately, within 5 days of receipt at the latest. Report defects that only become apparent later to us immediately after discovery. Without timely notification, the goods are deemed to have been accepted (Art. 201 CO).

In the event of transport damage, keep all of the packaging until the case has been settled.

How we remedy a defect

If there is a defect, we remedy it at our discretion by replacing the product, by repairing the defective part or by issuing a credit note at current value. The costs of sending the goods to us are borne by the customer; the costs of returning them to the customer are borne by us.

If the inspection reveals that the defect was caused by the customer, we may charge a handling fee; a repair is then subject to a charge.

What is not covered by the statutory warranty

• Damage caused by improper handling, dropping, liquid or overvoltage
• normal wear and tear, for example the declining capacity of rechargeable batteries
• Interventions or repairs by unauthorised third parties
• Software, software installations and data loss. You are responsible for backing up your data yourself.

Manufacturer's warranty

In addition to the statutory warranty, the manufacturers grant their own warranty. Its scope and duration are governed by the manufacturer's conditions and are stated for the respective item. If the manufacturer offers its own exchange or on-site service, you generally handle the case directly with the manufacturer. We support you in doing so.

How to report a case

Please give us your invoice or order number, the item number and serial number of the device and a brief description of the fault.

VarioTrade AG
Lenzburgerstrasse 9
CH-5504 Othmarsingen
Phone: +41 56 419 11 11
E-mail: verkauf@variotrade.ch